About Us | Our Mission | Our Vision | Our Culture

In June 1971, Don Parrish, Sr. and Cecil Rhoades used their considerable experience in commercial and industrial transportation business and founded Commercial Warehouse and Cartage, Inc. Shortly thereafter, current Owner and President, Gregg Parrish, was hired as the first warehouse team member. Gregg's initiation into the warehouse business on the floor, on the forklift, in the truck, at the customer service desk and dealing directly with the clients planning and execution functions, laid the foundation for management involvement and accountability that has permeated 35 years of growth and expansion.

Customer satisfaction and reliance on our "hands on", "do it right the first time", led to expansion beyond Fort Wayne. New geographic areas were added as clients asked us to establish or take over operations through out the Midwest, East and Southwest & Southeast.

Other key components leading to CWC's expansion included a willingness to go beyond standard contractual relationships and provide extensive kitting, light manufacturing, specialty packaging, quality assurance and reverse logistics activities, long before it became a widely accepted warehouse function, particularly as third partly logistics management function.

CWC's primary focus has involved adding value to high velocity, complex, time sensitive, customer critical supply chain activities. Initially, outstanding execution was the primary component of a successful distribution operation where CWC has excelled. In today's third party environment, the bar has been raised, requiring CWC to provide supply chain partners with strategic initiatives of expanded service, customer compliance, and industry specific quality measures with associated reporting requirements. CWC has excelled by creating written processes and validated performance measurements that led to individual clients being rewarded with:

  • ISO 9000 Certification
  • On four occasions Vendor of the Year by two different mass retail organizations
  • FDA Certification
From the beginning, CWC has maintained the philosophy "Customer is King"! This positive "can do, will do" attitude remains the focus of the CWC Dedicated Team. Continued process improvement, utilizing key performance indicators as management tools and a proactive approach to meet and exceed customer expectations is a differentiation found at CWC Logistics.

By every measurement, CWC Logistics has been successful. The best measurement is revealed by the number of long term clients with multiple divisions, operating from multiple CWC locations. Controlled growth will be predicated on CWC being large enough to be effective and small enough to be nimble. We will continue the use of resource alliances that truly add value, based on the specific criteria and requirements of each existing supply chain partner and future logistics management opportunity.

Our Mission:

THE CWC TEAM WILL BE KNOWN AS A TOP QUALITY PROVIDER OF LOGISTICAL AND SUPPORT SERVICES THROUGHOUT THE UNITED STATES.

  • We will achieve superior results by anticipating and responding quickly to our customer's needs.
  • We will accomplish these results with our competent and professional team members.
    Customer satisfaction and team member commitment, combined with a fair rate of return, will ensure CWC's continued growth.

Our Vision:

  • Anticipating and responding to our customer's needs.
  • Operating decentralized, highly autonomous, independent facilities that permit customer-driven decision making, responsible risk taking and rewards for outstanding performance.
  • Maintaining within each facility a lean, entrepreneurial environment, encouraging well-trained professionals to contribute their innovations with their hard work, leading to the utilization of best practices at every facility.
  • Moving the responsibility for results as far into the organization as possible, and removing as many organizational barriers to success as necessary.
  • Acting morally and ethically, as well as legally, in all dealings.

Our Culture:

SERVICE “EXCEEDING THE CUSTOMERS EXPECTATIONS”
This must be first on our list; without it we have nothing to sell. CWC is customer driven and believes in a strong work ethic that is measured in a fashion consistent with our clients detailed performance standards.

QUALITY “BE THE BEST YOU CAN BE”
Expect the best from yourself and that will transcend into our quality being the best. Do it right the first time, every time and be disciplined to continue the quality process consistently.

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EDUCATION - MANAGEMENT, SUPERVISION, & TEAM MEMBERS ALL SERVING AS TEACHERS AND PUPILS
Team Members of CWC must be open minded and willing to learn new methodology, present and accept change, and facilitate team and personal growth.

COMMUNICATION - UP, DOWN AND SIDEWAYS TOO!
All Team Members must be able to communicate concerns, issues and ideas without the fear of retaliation. Issues are to be resolved through communication. Talk about it, get it resolved and go on with pursuing further goals.

CIVILITY - RESPECTING ONE ANOTHER
Simply put, we should follow the Golden Rule. We will have consideration for our fellow team member, maintaining or improving each other’s self esteem and self worth and interacting in a civil, polite and business like manner at all levels.

TEAM SPIRIT
We must acknowledge that all of us are members of this team and we are responsible and accountable for our behavior and the way it contributes to the success of CWC and our client partners. Let us celebrate a job well done and remember that we sink or swim as a team.

ETHICAL - DOING WHAT IS RIGHT FOR OUR CLIENT / PARTNERS, OUR COMPANY AND OUR TEAM MEMBERS
We will have the highest level of integrity. If anyone of us says it, we should do it!

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CWC Logistics © 2010 :: Phone: 800-397-7825 :: Fax: 800-366-7480
yourpartner@cwclogon.com